Accessibility

PL: 570 828 313 UK: 07934 470589 office@mindspace-edu.com

Terms and conditions of the online store MindSpace

Terms and conditions of the online store MindSpace

I. General provisions, contact with the store owner

  1. These terms and conditions (hereinafter referred to asthe"Terms and Conditions") set out the terms and conditions of use of the MindSpace online store, operating at https://www.mindspace-edu.com.
  2. The owner of the Store is Małgorzata Korbal-Świniarska, an entrepreneur conducting business activity under the name MindSpace, with its registered office at 92 Castle Street Belfast Northern Ireland BT1 1HE, United Kingdom, entered in (hereinafter referred to asthe "Seller").
  3. The Seller's contact details are as follows:
    Contact address: 92 Castle Street Belfast Northern Ireland BT1 1HE, United Kingdom
    Email address: office@mindspace-edu.com
    Phone number: PL +48 570 828 313 / UK 07934470589  (customer service hours – see the Contact tab).
    Contact point for communication with EU Member State authorities, the European Commission, and the Digital Services Council: office@mindspace-edu.com. Communication can be conducted in Polish.

II. Technical requirements

  1. In order to use the Store, you must have:
    1. computer or other device with a web browser;
    2. access to the Internet;
    3. active email address.

III. Personal data

1. The Seller is the administrator of the personal data of the Store's customers.
2. All information about the processing of personal data of customers and other persons using the Store's website can be found in the Privacy Policy.

IV. Conclusion of the sales contract, customer account

  1. The store allows you to purchase digital content or digital services delivered online (hereinafter referred to as "Digital Products”), displayed on the Store's website,
    in two modes:
    1. without registration;
    2. by creating an account in the Store.

    In both cases, in order to place an order, select the Digital Products in the Store, add them to the "Shopping Cart" using the appropriate button, and continue the ordering process by selecting the appropriate options (delivery and payment methods).

  2. Information about products in the Store, i.e., descriptions and prices, constitute an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, in accordance with the terms and conditions of the Regulations.
  3. In order to place an order, you must fill in all the required data necessary for the performance of the contract in the order form and, if requested by the customer, the data necessary to generate a VAT invoice.
  4. If the customer decides to create an account in the Store (hereinafter referred to asthe "Account"), registration is a one-time process, and the email address and password chosen by the customer are used to log in later. Details of the Seller's digital Account service are available in the Account Terms and Conditions. The Store also allows you to log in to your Account via social media and/or your Google user account.
    After logging in to your Account, you have access to your order history, and you do not need to fill in the order form with your personal data again for subsequent orders.
  5. The customer may, at any time and at no cost, cancel their Account. To do so, they must send their cancellation request to the following email address:
    office@mindspace-edu.com.
  6. Confirmation of the order by the customer by clicking the "I buy and pay(or other similar wording) means:
    1. submitting an offer to the Seller to purchase Digital Products in accordance with the options selected in the order and these Terms and Conditions;
    2. acceptance of the obligation to pay the price of Digital Products and the costs of their delivery.
  7. The contract for the supply of digital content or digital services (hereinafter referred to asthe "Contract") is concluded upon acceptance of the order by the Seller for execution (acceptance of the customer's offer), which the Seller informs by sending an e-mail confirming the acceptance of the order.
  8. The Seller shall provide the Customer with confirmation of the conclusion of the Agreement on a durable medium at the latest upon delivery of the Digital Product.
  9. The store is not responsible for non-delivery of an order or a delay in delivery resulting from the customer providing an incomplete or incorrect delivery address or failing to provide other information necessary to fulfill the order.
  10. The Seller reserves the right to suspend the order if the customer has provided false information or if there are reasonable doubts as to the accuracy of the information provided. In such a case, the Seller will, if possible, attempt to contact the customer to verify the accuracy of the information provided.

V. Prices and payment methods

  1. The prices of Digital Products are quoted in Polish zloty (PLN) or, depending on the customer's location, in other currencies, and all prices are quoted gross, i.e., including applicable VAT, if applicable.
  2. Digital Products are delivered electronically, with no additional delivery costs.
  3. The store uses WooCommerce software to handle sales. The available payment methods are described on the Store's website in the "Payment Methods" tab and presented to the customer at the order placement stage (in the shopping cart).
  4. The store offers the following payment methods:
    1. Traditional bank transfer to the Seller's account.
    2. Electronic payments made through the system PayPal, including:
      • Fast online payments
      • Payments by payment card (Visa, Visa Electron, MasterCard, MasterCard Electronic)
      • Payments with PayPal virtual wallet
      • Deferred or installment payments (PayPal Pay Later) – available only to customers in countries where the service is offered, e.g., the United Kingdom
      • Bancontact – a popular electronic payment method in Belgium
      • BLIK – a popular mobile payment method in Poland, transactions in PLN
      • eps – online payment method in Austria, transactions in EUR
      • iDEAL – payment method in the Netherlands, bank selection by the customer
      • MyBank – banking method in Europe, mainly in Italy, transactions in EUR
      • Przelewy24 – popular in Poland, transactions in PLN or EUR
      • Trustly – European payment method from a bank account, supports EUR, DKK, SEK, GBP, NOK
      • Multibanco – payment method in Portugal, transactions in EUR
    3. Deferred or installment payments are offered by PayPal and presented to the customer at the checkout stage. Customers from Poland and other countries where the service is not available will not see this option in their shopping cart.
  5. If the customer has chosen to pay by regular bank transfer, payment for the order should be made within 14 days of placing the order. If payment is not made within this period, the Agreement shall be deemed not to have been concluded. This provision does not apply to situations where the customer uses electronic payments or installment payments offered by PayPal.
  6. The entity providing online payment services in the Store is PayPal UK Ltd., based in London, United Kingdom, acting as an independent payment service provider. The terms and conditions of payment, including any deferred or installment payments, are determined by PayPal and presented to the customer at the time of placing the order.

VI. Delivery of products

  1. The Agreement for the delivery of a Digital Product shall be performed immediately (unless otherwise specified in the Agreement) by electronic means, by sending the customer data enabling access to the purchased Product (download instructions or access data to the relevant account) to the e-mail address provided by the customer.
  2. Access to certain Digital Products may require the creation of an account for the customer on a special platform used to share data in digital form. Such an account is created for the customer free of charge. The technical requirements for accessing such an account do not differ from the technical requirements for using the Store.
  3. The time (period) of access to the Digital Product (e.g., for one year) is always indicated in the Product description when the customer purchases it.
  4. If access to the Digital Product is provided via a special platform, the customer is obliged to use it in a lawful manner, in particular not to provide illegal content on the platform.
  5. The Customer is obliged to respect the copyrights of the Seller and/or other authors of the Digital Products delivered. Unless otherwise specified by the Seller, the customer
    is entitled to use the purchased Digital Products only for their own needs and in a manner consistent with the purpose specified in the Agreement. The customer is not entitled to distribute the purchased digital content in any other way without the Seller's consent.
  6. The Seller is not obliged to provide updates to the Digital Product, unless otherwise stated in its description and/or in the Seller's statements posted in the Store and available to the customer at the time of purchase.

VII. Withdrawal from the contract

  1. A customer who is a consumer or entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter referred to as the "Privileged Entrepreneur") has the right to withdraw from the Agreement for the delivery of a Digital Product (without giving any reason) within 14 days of its conclusion, unless the following conditions are met:
    • The seller has fully performed the service or has begun to provide digital content with the express and prior consent of the customer.
    • before the service began, the customer was informed that once the service had been provided, they would lose their right to withdraw from the contract,
    • The Seller provided the Customer with confirmation of the conclusion of the Agreement on a durable medium, together with information about the Customer's consent to the delivery of the Digital Product in circumstances resulting in the loss of the right to withdraw from the Agreement.
  2. To meet the deadline for withdrawing from the contract, it is sufficient for the customer to send a statement within the above period:
    • in electronic form to the following address: office@mindspace-edu.com, or
    • in writing to the following address: 92 Castle Street, Belfast, Northern Ireland, BT1 1HE, United Kingdom.
  3. The statement of withdrawal from the contract may be submitted using the template available here, although the use of the template is not mandatory. The seller will immediately send the customer an email confirming receipt of the statement of withdrawal from the contract.
  4. The Seller shall immediately, no later than within 14 days of receiving the statement of withdrawal from the contract, refund the price of the Digital Product to the customer.
  5. The refund will be made using the same payment methods that the customer used in the original transaction, unless the customer has expressly agreed to a different solution.

VIII. Complaints

  1. The Seller is obliged to deliver Digital Products to the Customer in accordance with the Agreement.
  2. The Seller is liable to consumers and Privileged Entrepreneurs for the conformity of Digital Products in accordance with the provisions of the Consumer Rights Act. The Seller is liable to other customers on the terms set out in the Civil Code.
  3. Complaints may be submitted:
    • in electronic form to the following address: office@mindspace-edu.com, or
    • in writing to the following address: 92 Castle Street, Belfast, Northern Ireland, BT1 1HE, United Kingdom.
  4. The seller will consider the complaint in the form in which it was submitted (in writing or by email) within 14 days of receiving the complaint.
  5. If dissatisfied with the manner in which the Seller has handled the complaint, the consumer and the Privileged Entrepreneur may (regardless of the ordinary proceedings before a common court) also use extrajudicial means of handling complaints and pursuing claims.
  6. For this purpose, you can:
    1. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of the dispute,
    2. seek assistance from the county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
    3. use the ODR (Online Dispute Resolution) platform, which is used to resolve disputes between consumers and businesses online if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here,
    4. apply to a permanent consumer arbitration court with a request to settle a dispute arising from the concluded contract.
  7. Additional information on out-of-court complaint handling and redress can also be found on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

IX. Product reviews

  1. In the Store, customers can add their opinions about products (hereinafter referred to as"Opinions").
  2. This feature is only available to customers who have an Account and are logged in.
  3. Customer reviews should be legal under the Digital Services Act (DSA) and in line with good manners, which means you can't post reviews that:
    • of an unlawful nature,
    • contrary to good morals, and in particular: containing offensive, pornographic content, offending religious feelings, inciting racial, ethnic, or religious hatred,
    • violating the rights of others, including property and personal copyrights and privacy rights,
    • containing commercial or advertising content or graphic elements relating to products other than those offered in the Store.
  4. The seller and/or provider of an external customer satisfaction/customer opinion survey program may moderate Opinions, which means that Opinions that do not comply with the Terms and Conditions will not be published or may be removed.
  5. If a Review is blocked or deleted, the Seller shall inform the customer thereof, providing justification. In such a case, the customer may lodge an appeal in accordance with the rules described in section IX.6 of the Terms and Conditions.
  6. Appeals against decisions concerning Opinions (hereinafter “Appeal”) may be submitted:
    • in electronic form to the following address: office@mindspace-edu.com, or
    • in writing to the following address: 92 Castle Street, Belfast, Northern Ireland, BT1 1HE, United Kingdom.

    The Seller shall immediately confirm receipt of the Cancellation in electronic form (if the person submitting the Cancellation has provided the Seller with an email address). The Seller shall consider the Cancellation in the form in which it was submitted (in writing or by email) within 14 days of its receipt.

  7. Every person visiting the Store has the right to submit a notification to the Seller (hereinafter referred to as "Notification") if they believe that the Store has published illegal content within the meaning of the Digital Services Act (DSA) or content that is contrary to the Terms and Conditions. Notifications should be submitted in electronic form to the following address: office@mindspace-edu.com.
  8. The Seller shall immediately confirm receipt of the Notification in electronic form. The Seller shall consider the Notification within 14 days of its receipt, providing justification. The person who submitted the Notification may appeal against the Seller's decision considering the Notification in accordance with the rules described in point IX.6 of the Terms and Conditions.
  9. If dissatisfied with the Seller's decision on the Appeal, the person submitting the Appeal may use the out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
  10. The Seller shall not be liable for Reviews posted in the Store by customers, provided that:
    • is not aware that the Opinion is illegal content,
    • immediately takes appropriate action to remove or disable access to illegal content when it becomes aware of such content, in particular, the Seller shall immediately consider Notifications.

X. Final provisions

  1. Polish law applies to agreements concluded in the Store. The agreement is concluded in Polish.
  2. None of the provisions of the Terms and Conditions exclude or in any way limit the rights of the consumer (and the Privileged Entrepreneur) under the law.
  3. The Seller may amend the Terms and Conditions at any time, provided that such amendments shall apply to orders placed after the publication of the new version of the Terms and Conditions, and in the case of:
    • (i) previously concluded Agreements for the provision of digital or electronic services,
    • (ii) customers who have an Account in the Store – the customer will be notified of the change to the Terms and Conditions and the possibility of not accepting the new content.
  4. The regulations are effective as of October 1, 2025.

Account Terms and Conditions in the store MindSpace

I. General provisions, contact with the Seller

  1. These account terms and conditions ("Account Terms and Conditions") set out the terms and conditions for using a customer account ("Account") in the MindSpace online store ("Store").
  2. These Account Terms and Conditions constitute the terms and conditions of an electronic service within the meaning of the Act on the provision of electronic services. The Account service is an additional and ancillary service in relation to the Seller's main activity, i.e. offering customers the purchase of Digital Products. The Account service is free of charge.
  3. The Account Terms and Conditions supplement the Store Terms and Conditions. In matters not covered by the Account Terms and Conditions, the provisions of the Store Terms and Conditions shall apply to this service.
  4. The Seller's contact details for matters relating to the Account service are as follows:

II. Technical requirements and functionalities of the Account service

  1. The technical requirements for using the Account service are the same as for using the Store and are specified in section II.1. of the Store Regulations.
  2. By using their Store Account, customers can:
    1. save and store your personal data (including your delivery address) in your Account, which allows you to make subsequent purchases in the Store without having to fill out the address form again,
    2. view your order history,
    3. view the status of your order.

III. Agreement for the provision of Account services, withdrawal from the agreement, Account cancellation

  1. The creation of an Account by the customer is tantamount to concluding an agreement for the provision of electronic services for an indefinite period. The customer may cancel their Account at any time without giving a reason. To do so, they should contact the Seller electronically at: office@mindspace-edu.com. The customer also has the statutory right to withdraw from the agreement for the provision of Account services within 14 days of its conclusion.

IV. Complaints

  1. The Seller is liable to consumers and Privileged Entrepreneurs for the compliance of the Account service with the contract in accordance with the provisions of the Consumer Rights Act. The Seller is liable to other customers on the terms set out in the Civil Code.
  2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure set out in sections VIII. 3-5 of the Store Regulations.
  3. If you are dissatisfied with the way the Seller has handled your complaint, you can also use out-of-court methods of handling complaints and pursuing claims, in accordance with the procedure described in points VIII. 6-7 of the Store Regulations.

V. Personal data

  1. Full information on the processing of personal data of Store customers, including in relation to maintaining an Account, can be found in the Privacy Policy.

V. Changes to the Account Terms and Conditions

  1. The Seller may amend these Account Terms and Conditions in accordance with the rules set out in section X.3 of the Store Terms and Conditions. If the customer does not accept the new wording of the Account Terms and Conditions, they may terminate the Account service agreement (by contacting the Seller electronically) with 14 days' notice.